Privacy Policy

We are committed to providing you with the best possible experience in using our website and our products and in finding and receiving relevant and timely information about us or our products and services.

Method of Collecting Information

We will collect and store any information that you voluntarily provide to us. In addition, we may assign a permanent cookie file on your computer's hard drive to identify you during future visits to our web site and other purposes or a session cookie file to identify you during your then pending session on our website. We may also automatically collect your IP address, Web browser software type and version and the referring website from which you accessed our website.

Types of Information Collected

The level or scope of information that is gathered from you varies depending on your request and interaction with our website. Below are examples of the categories of information that we may collect from you, if you choose to provide it:

  • First and last name
  • Email address
  • Physical address
  • Phone number
  • Date of birth
  • Product Serial or Model number or name
  • Other contact information
  • Demographic profile information
  • Billing information
  • Information that we receive from you on applications, forms, online or other correspondence
  • Information about your transactions with us
  • Information that we receive from others
  • Information provided by your browser when you visit our website and your browser interacts with us
  • Any information which is in compliance with certain laws and regulations

Use of Information Collected

We will use the information that you provide to try to fulfill your particular request. We may also use the information to send you marketing and promotion materials regarding our products and services or those of our affiliated companies. In select situations, except as prohibited by law, we may disclose all of the information that we collect. We will use information responsibly in order to protect you from fraud, offer you improved products and services, and comply with legal obligations.

Information Sharing

The information we collect may be shared within the Pioneer family of companies and with selected parties outside the Pioneer family of companies and our third party service providers, such as advertisers, suppliers, vendors, and marketing organizations. By submitting information to us, you are consenting to receiving future communications from us and affiliated (e.g. Pioneer window dealer) parties via email, facsimile, telephone, and/or postal mail. We are not responsible for the privacy practices or the content of any other websites on the Internet that may be linked to our website. We encourage you to read the privacy policies of these linked websites as their privacy policy may differ from ours.


Cookies are small pieces of information stored directly on your personal computer. Cookies help websites to keep track of your preferences and to recognize you as a return visitor. When you return to a website you have visited before, your browser gives the information stored on the cookie back to the server. Recording cookies for these purposes allows us to customize and personalize your interaction with us. We may also use cookies to gather information that will help us to improve the content, usability and functionality of our website. You may choose to have your browser reject cookies. However, we do not recommend disabling cookies on our website because you may not be able to log in or use all of the features on our website.

Protecting Information Collected

We maintain industry standard physical, electronic and procedural safeguards to protect your information. All employees are held to strict standards of conduct in order to ensure the confidentiality of customer information. However, we make no representation that the information we store is absolutely secure and unable to be accessed from outside of our organization.

Correcting Information Collected

We will maintain accurate customer information and respond promptly to customer requests to correct information. If you desire to change or correct any of the information that we have collected from you, please contact us at:

Notifications of Changes

This Privacy Policy may be modified from time to time. If we change our Privacy Policy, we will post those changes on this website. You may wish to visit this page periodically to review the most recent Privacy Policy.

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